FAQ’s (Frequently Asked Questions)
What is the Hours of Service Law?
- 10 Hour Rule – The bus operator cannot drive more than 10 hours following 8 consecutive hours “off duty”
- 15 Hour Rule – After 15 hours “on duty” (driving and non-driving tasks), an operator cannot continue driving until 8 consecutive hours of “off duty” time is taken
- 70 Hour Rule – A driver’s “on duty” time cannot exceed 70 hours for any period of 8 consecutive days
***If an operator is found in violation of this law the vehicle will be “red tagged” and put out of service until a replacement driver or vehicle is provided by the operator. Heavy fines for the driver and operator will be issued and the tour will experience severe delays.
What kind of insurance do you carry?
State and national law requires a $5 million policy for interstate transportation that Precious Cargo maintains at all times.
What are your reservation and payment terms?
We operate on a first come first served basis and require an initial deposit to reserve the bus. Full payment is due 14 days prior to your trip departing. We accept cash, check, and credit card payments by phone.
What if I need to cancel the bus?
We require at least 30 day’s notice of cancellation to receive a deposit on your refund. During busy periods throughout the year, we would like to ensure that those on a waiting list are offered the opportunity to travel with us. However, we understand the difficulties that can be encountered when planning trips and know that sometimes you have no choice but to make a last minute decision. If you must cancel within 30 days of your trip departing, the General Manager will review each situation on a case-by-case basis and work with you to find a solution. We pride ourselves on our ease of business and flexibility as we strive to make your next adventure the best of a lifetime.
If the cancellation is last minute and it is after normal business hours or on the weekend, please call our 24/7 Emergency Assistance Line at 440-759-9002. This is so we can communicate with the driver(s) that the trip has been cancelled.
What’s the difference between a QUOTE and an INVOICE?
After you contact one of our sales representatives with your trip details, they will give you a quote for service. This provides you with the financial framework to assist in making the decision to travel with us. It’s important to understand that a quote is not a contract for service.
If you ultimately decide to move forward and reserve a bus, we kindly ask that you notify our office so that we can send an invoice to you. This is our way of giving you official confirmation that bus service will be provided on your selected date(s) of travel.
Can I come out to your facility and look at your buses?
We encourage you to come out to our facility during normal business hours and take a look around! We understand that a bus rental can be an expensive investment and that your peace of mind is important knowing that you will be given only the finest equipment. Just ask to speak to one of our sales representatives and they would be more than happy to showcase our equipment. For safety reasons, we request that one of our staff members accompany you at all times while on our property due to buses arriving and departing on a frequent basis.
Do you have an online job application?
If you are applying for a position with Precious Cargo, you must come to our office and fill out an application. We kindly request that you complete the application on-site where you will then be interviewed by management. Please remember to bring your driver’s license and all information from your previous 10 years of employment.
I don’t have my passenger endorsement. Can I still apply to be a driver?
While we generally give preference to those with the proper endorsements, we will always consider training the right person. It never hurts to ask! Stop in today and ask to fill out an application.
Are you a 24/7 operation?
Our buses operate 24 hours a day, 7 days a week, 365 days a year. However, our office is open Monday – Friday, 9am – 5pm and is closed on major holidays.
If there is an emergency and it is after normal business hours, please call our 24/7 emergency assistance line at 440-759-9002.
I have a friend who has his CDL. Can I rent your bus and have him drive?
Our bus rentals include the bus AND the driver. Due to insurance and liability requirements, only Precious Cargo employees are permitted to operate our vehicles.
Is alcohol allowed on the motor coach? What about school buses?
We allow the consumption of alcohol on our motor coaches. We ask that you provide oversized trash bags to assist with clean-up at the completion of your trip.
Alcohol consumption is also allowed on our school buses but a $250 refundable clean-up fee will be added to your invoice. The reason for this is because our school buses are used extensively for pupil transportation with local schools. Before the bus can be used again for school transportation, extensive cleaning is required to restore the bus to its original condition. We kindly ask for your cooperation with this matter.
Do you offer single ticket purchases to any destinations?
We specialize in group charters of all sizes and do not offer single ticket purchases for individual tours. If you have a group of people with a strong interest in traveling somewhere new, give us a call and we can provide you with a bus and driver to get you down the road.
I have a large group of people who would like to take a tour of Amish Country. Can you provide me an itinerary?
The itineraries that you see on our website are only examples of itineraries that were created by the group/tour leader. We do not provide tour guide services or create itineraries from scratch. However, if you would like to send a rough draft of an itinerary to one of our sales representatives, they would be happy to look at it as a courtesy and provide suggestions on how to make the trip better.
If you would like more information on tour planning, please contact Great Day! Tours at (800) 362-4905. Let them know that Precious Cargo told you to call!
I just received a quote that says it’s “all-inclusive” pricing. What does that mean?
All-inclusive pricing means that Precious Cargo will handle all expenses associated with lodging for the driver. Sometimes, a particular hotel is not able to accommodate tour bus parking or the group’s hotel is in a major metropolitan area, therefore requiring the bus (and driver) to go off property.
If a quote is “+ driver’s room,” that means the group would then provide lodging for the driver. As always, please ask one of our sales representatives if you don’t understand the pricing and they will be happy to help!
What happens if there is a major snowstorm when we’re supposed to travel? Will you still do the trip?
We get this question quite a bit and the simple answer is, yes. The only way we would not travel is if there was a National Emergency and the interstates were closed to all traffic.
In the case of inclement weather, if a major interstate is closed by the Department of Transportation, usually traffic would be re-routed to avoid the closure. Tour buses perform exceptionally well in snowy conditions and are a safe alternative for travel during inclement weather.
I’m trying to pay by credit card. Can I pay for my reservation online?
We currently only accept credit card payments over the phone. Keep in mind that credit card payments will incur an additional 3% processing fee. We also strongly discourage emailing any credit card information as we cannot guarantee that your financial information will be secure.